Culture Kings Support Center
Everything you need to know about shopping the world's most premium streetwear.
How long does shipping take and how can I track my order?
Orders are typically processed within 24 hours. Domestic express shipping takes 1-3 business days, while international shipping varies by location. You will receive a tracking link via email as soon as your package leaves our warehouse.
What is your return policy for streetwear and footwear?
We offer returns for store credit or exchange within 30 days of purchase, provided items are in original condition with tags attached and footwear is in its original box. Please note that for hygiene reasons, some items like earrings and headwear may be restricted.
Are the products sold on Culture Kings authentic?
100% yes. We are an authorized retailer for every brand we carry, including Nike, Jordan, Adidas, and Carré. Every item is guaranteed authentic and sourced directly from the manufacturers.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and flexible 'Buy Now, Pay Later' options including Afterpay, Klarna, and Zip Pay.
How do I know what size to buy?
Each product page features a specific 'Size & Fit' guide. Since we stock global brands, we provide conversions between US, UK, and EU sizing to ensure you find the perfect fit for your style.
Can I cancel or change my order after it has been placed?
Because we aim to ship orders as fast as possible, there is a very small window to make changes. Please contact our VIP Customer Service team via Live Chat immediately if you need to update your details.